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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
495 ratings and 282 comments received in the last 90 days.
19 August 2025
Charlotte kept us informed every step of the way
14 August 2025
Charlie was my sales executive and from the day I met him was friendly, kind and supportive. I was really apprehensive about swapping my car as I loved it but he helped me to create something even better within my budget without being pushy.
13 August 2025
Charlotte Boge was my personal sales executive & she was often in touch & kept me informed of progress. That's just what an anxious customer requires!
04 August 2025
Your sales executive (Charlie Smith) provided a well informed, helpful, responsive and courteous service throughout. Highly efficient when dealing with queries and documentary matters, he demonstrated a determined and can do approach throughout.
04 August 2025
While the process was very difficult which was out of the reps control, he was supportive snd assuring doing all he could to help
03 August 2025
As above
01 August 2025
The reception staff were so welcming, introduced me to relevent team members and the journey of purchase of my new car got off to great start..James Mayger sales executive managed all aspects of my purchase and exemplified profesional at every stage.
31 July 2025
good smooth service
31 July 2025
Ben Ferris-Pulsford was completely professional from my initial interactions, to the final car pickup. I felt I was dealing with someone who understood exactly what I wanted in a new car and showed great emotional intelligence.
31 July 2025
Charlie was phenomenal - the whole process was so easy and not once did I feel pressured into choosing something I wasn't comfortable with
29 July 2025
The car looks great, was available on time, pleasant surroundings and polite, professional staff.
24 July 2025
Very impressed with the purchase and delivery of the new car
23 July 2025
James spent a long time with me to ensure I got the right car He was amazing
18 July 2025
Lucy Maine looked after the whole transaction and foresaw the issues and was well prepared when we arrived
17 July 2025
The whole experience was smooth and efficient. It was personal and Ben was just lovely
11 July 2025
Excellent service. Nothing too much trouble.
07 July 2025
Brilliant service
04 July 2025
Molly, Kevin, Jack and Josh at BMW Cribbs have again been super helpful and made the whole experience amazing
04 July 2025
Harvey Baber was very persistent in trying to contact me. This was very much appreciated as it led to my taking delivery on my new car. Harvey explained everything very well, was polite, professional and patient when I asked questions. Thank you.
03 July 2025
Overall, I was very pleased with my experience. As previously said I was updated every 2 weeks while my vehicle was on order and as soon as it arrived i received a personalized video from Harvey which was very informative.
03 July 2025
Joe was Brilliant
03 July 2025
A good deal for both parties, put together quickly and with delivery in less than 7 days
03 July 2025
Completely satisfied. Great product knowledge from Ollie and no hard sell.
01 July 2025
Great experience from Mitchell, Paulo and the team
24 June 2025
The service I received was very efficient and the process was straightforward right up to when the car was delivered
24 June 2025
ben from sales was on top of everything from day one
24 June 2025
Mitch helped all the way, as did Jack and molly to make sure I had the right car for me
24 June 2025
I gave up on a local dealer, who made me wait a week each to test two models taken on holiday by staff. Priorities are different at Dick Lovett: Sophie Allen gave me a test drive the same day, knew everything about the car, and went the extra mile.
22 June 2025
Everything was easy, I was kept informed by Kevin and feel if I needed to ask anything I could
21 June 2025
All of the staff put them selves out to look after me and also they were a group of people with happy smiling faces
13 June 2025
Steve was helpful as always
10 June 2025
Very satisfied and pleased with my new car
05 June 2025
I am completely satisfied with my experience of recieving my new car and the experience that I recived. My car came earlier than expected. The appointment went well and I was able to get and learn lots of new information about my new car, impressed!
03 June 2025
The sales team kept me up to date the whole way through whenever there was progress to share.
21 August 2025
Theresa and Lloyd v helpful dealing with slightly complicated external MOT warranty issue. Both helped to resolve and provided regular updates on car situation. Lloyd helpfully ensured invoicing was separate to assist with paperwork/claim.
21 August 2025
Done quicker than quoted time
21 August 2025
Very happy from start to finish - friendly staff from the receptionist to the service member who served me. Kept me updated throughout the morning with how it was going and how much longer it woukd take.
21 August 2025
Hassle free great service and outstanding wash n vac following the service
20 August 2025
Excellent service. Lloyd kept me fully informed
20 August 2025
The service for which we took our car in (oil change) was fine. The receptionist offered us an MOT to which we agreed, and then had to wait several hours before it was done. BMW was not able to correct slight damage to one tyre that was found
19 August 2025
As above
19 August 2025
Hallam was very helpful
19 August 2025
I know my car will be we'll looked after at Dick Lovitt
18 August 2025
As above
18 August 2025
Lloyd did a great job. Very helpful. Thanks Lloyd.
18 August 2025
Treated as a valued customer, so easy to work from the showroom and given a quiet and private space of my own
17 August 2025
Helpful technician and staff
17 August 2025
Extremely satisfied - the whole team was professional, polite, and very attentive throughout the process.
17 August 2025
As above
17 August 2025
They always treat me the same & friendly & happy to help me.
16 August 2025
Excellent service, Ashley was a very helpful service manager and the work completed by the technician Kieran was to a very high standard - really appreciate the work done and will absolutely be coming back!
16 August 2025
Met all expectations and friendly staff
15 August 2025
I was given a free MOT as gesture of goodwill and they fixed my glove box light FOC too as my car is under full warranty without excess - but again building up my trust again
15 August 2025
Lloyd was very helpful.
15 August 2025
Good service and customer support
15 August 2025
As above, I was promised the vehicle but it took over an hour for it to appear and the wash it received was very subpar. The service advisor and the reception personnel were very good.
13 August 2025
Because of the above ^
13 August 2025
Didn't receive a call from Ashley confirming that my vehicle was ready for collection. However, the lady on reception handled the situation impeccably showing warmth and concern. This combined with Josh's attention recovered the situation very well.
13 August 2025
Kept informed, lovely atmosphere
13 August 2025
My only comment is the complementary car wash took nearly an hour. The car was completed when i arrived backnat the showroom apart from the wash. i did not realise it would take that long.
13 August 2025
Servicing was carried out efficiently. Clear communication at all times, courtesy car service and minibus service provided
12 August 2025
Major service went well, and customer service was great
11 August 2025
The sales advisor Joe was very professional and pleasant and I was made to feel welcome. The video made by the mechanic was a nice touch as was the chat with the service manager when I picked up my car.
11 August 2025
Really good except I had asked for a valuation on my vehicle which has been requested
11 August 2025
Good support from staff and reliable. Incredible help from Hallam Hawker.
10 August 2025
Everything was done fine no problems
10 August 2025
The issue for which I brought the car in (foul smelling air con) has not been resolved.
10 August 2025
The team was excellent and Lloyd was very professional.
09 August 2025
Helpful and attentive staff
09 August 2025
i received really good service from my service advisor, and made sure i was up to date about everything
09 August 2025
Very great service
08 August 2025
Hard to fault
07 August 2025
Generally good experience but frustrated with having to chase for updates.
07 August 2025
Polite service
07 August 2025
Great service and excellent staff
06 August 2025
Really thorough and a pleasure to deal with
06 August 2025
Staff are always polite and informative.
06 August 2025
Was contacted to arrive early so car could be on the ramp for original booking time, car was still in car park 45 mins after original booking time! This resulted in 2 hour schedule being nearly 3 hours
06 August 2025
Great comms
05 August 2025
Wash
05 August 2025
I find the staff and crew very helpful.
05 August 2025
As per above.
05 August 2025
Was given a service pack that was made affordable by interest free payments. Staff even made an office available for me to take a conference call.
05 August 2025
All concerned were efficient
05 August 2025
As above, can't fault it
05 August 2025
Easy to book and arrange courtesy car. Friendly treatment at reception and pleasant fully explained service review video.
04 August 2025
As above comments
04 August 2025
The whole experience went very well and was completed in the time I was told.
04 August 2025
Car was given a thorough check and any issues communicated.
03 August 2025
Excellent
03 August 2025
Service assistant was very friendly and helpful.
03 August 2025
Could not fault service
02 August 2025
From ordering to delivery- informed all along the way
02 August 2025
Courtney on the service desk was helpful, friendly and professional, and kept me updated throughout the process.
02 August 2025
Ethan kept me informed on the process of my car while the mechanics were working on my BMW.
02 August 2025
Very satisfied with experience
02 August 2025
Everything was sorted
01 August 2025
Prompt, fast, comfortable.
01 August 2025
Good video and walk through however paid and accepted quote for brake fluid take die in October the. Told mistake and would t honour price despite having already paid and agreed on line
31 July 2025
Very efficient service and treatment
31 July 2025
We are always given very courteous service and the team are always very knowledgeable about the vehicles.
31 July 2025
Friendly staff, helpful and efficient and I enjoyed driving the hire car for the day when my car was having service and MOT.
30 July 2025
Always greeted with a smile
30 July 2025
Great service experience from arranging the work to collection. Slight problem encountered with dash-cam fit however this was very quickly remedied by the repair advisor Charlotte Hartnett - who is absolutely brilliant at her job.
30 July 2025
As above
29 July 2025
Been using DL for 10 years and still return for all my BMW needs even though I now live in Hereford
29 July 2025
Very responsive
29 July 2025
All wanted to resolve the problem.
29 July 2025
Again the service experience is second to none in my opinion
28 July 2025
Thorough check on the vehicle and usually a high standard of valet when the car is returned. I have also been grateful for a premium courtesy car when required.
28 July 2025
Staff were extremely polite and helpful as always
27 July 2025
From the reception team to the workshop staff, they all did their work in a professional manner and showed that the customer mattered and Lucy on the service desk was especially deserving of mention. She looked after us extremely well.
27 July 2025
Quick check in and good turnaround
27 July 2025
Really happy with every aspect from first greeting to key handback.
26 July 2025
Good communication throughout, can't fault the work, only gripe was the complementary wash being not that good. Personally would rather them not bother next time as it left water marks everywhere
26 July 2025
Lucy Hawkins was very helpful
25 July 2025
Very satisfied
25 July 2025
I satisfy with the out come my service.
24 July 2025
I was told it would be a 2 hour appointment, so I waited at the garage. I waited over 4 hours for my car to be returned. This is just the latest in a long line of terrible experience at Dick Lovett Bristol. A really poor customer experience.
23 July 2025
staff are amazing and solved all issues with no problems at all
22 July 2025
Service was excellent, however I left off a star since they forgot to replace the tyre repair kit.
21 July 2025
Friendly and efficient staff.
21 July 2025
Just one thing spoiled the day, and that was the fact that the shuttle care was very late to pick us up from John Lewis , and there was no where to sit and no shade from the heat of the sun. Then he drove too fast on return.
21 July 2025
My BMW X4 M40i developed a fault with the blower not working. I left it in the capable hands of Charlotte for diagnostics. Charlotte realised the blower was faulty, ordered the part and I collected the car next day. Great service.
21 July 2025
Very thorough, may wish to compare prices with BMW affiliated garages to assure the customer they are getting a value for money and quality repair.
20 July 2025
Easy to book, quick drop off, amazing 'wait' facilities. Super friendly, knowledgable and efficient staff.
20 July 2025
As above
20 July 2025
Staff Friendly and kept me informed
20 July 2025
Very satisfied with everything
20 July 2025
Very helpful and professional.
19 July 2025
Very helpful.
19 July 2025
Friendly and courteous
19 July 2025
The work was done, extra work was required and completed at the agreed collection time. I was kept fully up to date by Ashley, the service advisor
19 July 2025
Utter disgrace
18 July 2025
Staff really supportive and helpful
18 July 2025
Good communication, work done as planned
17 July 2025
Very professional service.
17 July 2025
Very satisfied
17 July 2025
I had my service carried out with a video overview of my car check over. I was advised a service interval on my idrive was for an MOT, so the dates was updated. As I was expecting a vehicle inspection service I was happy I was spending less.
17 July 2025
Haven't had car back, raising a formal complaint.
16 July 2025
Ethan Meredith was the service advisor looking after me, whilst there were some delays with the repair outside of Dick Lovett's control, Ethan kept me updated with progress and provided me with a courtesy car to keep me mobile.
16 July 2025
Very professional and efficient team
16 July 2025
As above, Lloyd from the service team was absolutely brilliant.
16 July 2025
Very satisfied !!!
16 July 2025
Easy to arrange and get things done. Also, it is local to me and used them before.
16 July 2025
I remain a little frustrated that when being given an appointment time there is routinely a delay in being spoken to/booked in, although the delay for this appointment was less than on previous occasions.
15 July 2025
see above
15 July 2025
As above
15 July 2025
I feel that my satisfaction would be increased if BMW offered a collection/delivery service for vehicles being worked on.
14 July 2025
Very satisfied
14 July 2025
Poor communication and 4 days to fix but well done and acknowledged that it was DL fault due to poor work during previous recall.
14 July 2025
The overall service was good but I just felt as if I was just a'number, it would have been nice to be treated better.
14 July 2025
Lost a lot of confidence in the ability of BMW to carry out wheel alignment. It was done correctly in the end but caused me to remain waiting at the dealership for an extra 1hr 30minutes.
14 July 2025
Very friendly staff
14 July 2025
Everything was dealt with to my satisfaction
14 July 2025
As above
13 July 2025
Same as above
13 July 2025
Fantastic customer attention and service
13 July 2025
Claire Beynon was superb in customer service. Could not have managed anything else. Would love to be booked in with her next time. Jeff
12 July 2025
My car went in for a necessary software update which was carried out successfully. I was looked after by Ashley very well.
12 July 2025
As above
10 July 2025
As above, seamless booking, continuous communication, and friendly manner.
09 July 2025
Communication not ideal. Dropped car 8.30am, called twice in afternoon for update but despite the receptionist emailing the service dept, no-one called me back. The car was not ready until 5pm approx.
09 July 2025
More pleasant than the local garage. Even if I don't get a courtesy car, I can work while I wait.
09 July 2025
All staff really good and very helpful
09 July 2025
Special thanks to the young man who looked after us. I believe his name was Ashley
09 July 2025
Had to fight to be heard and issues with my vehicle still not rectified
09 July 2025
The service this time was very good and as you'd expect
08 July 2025
Everything was brilliant. Smooth, quick and easy.
08 July 2025
All worked well from booking through to completion
08 July 2025
Good communication. Good service. Very pleased.
08 July 2025
As above
07 July 2025
straight forwardness
07 July 2025
Just one problem. There were dirty marks on the inside of the drivers door and one on the top of the center consul. The door panels and the leather upholstery are a light cream colour.
07 July 2025
Kept updated, courtesy car was very useful and probably the best coffee in Bristol while waiting
07 July 2025
Because it seems the same problem is appearing again and again
07 July 2025
Very efficient and always kept up to date
07 July 2025
The service was brilliant as always - Claire in the Service Team really looked after me and kept me updated all the way through the repair.
07 July 2025
Perfect service from booking, through to drop off and collection. The updates were fantastic. Faultless throughout.
07 July 2025
All work carried out quickly and was kept informed.
06 July 2025
As above
06 July 2025
The guy dealing with me for my service was excellent. Very polite and helped me with some questions I had about my car. My car was not cleaned even though id been asked if I wanted it washed and I'd said yes. My car smelt awful when i got in it!
05 July 2025
Lucy
05 July 2025
Same answer as above but in addition an excellent vehicle health check
05 July 2025
Kind and professional
05 July 2025
As written above
05 July 2025
clear & fully updated on the work carried out on car
04 July 2025
Again from first contact , everybody from front desk at reception to health check video were excellent
04 July 2025
The young man who who dealt with my service was smart, friendly, knowledgeable and helpful. He went out of his way to ensure that the whole experience was first class. I thought that he was an excellent team member and a credit to Dick Lovett.
04 July 2025
My visit was exactly as planned based on prior booking and much appreciated reminders leading up to the day. My car was serviced and cared for by experts giving me full assurance.
04 July 2025
Excellent as always, very attentive, kept informed at all times.
03 July 2025
All work done in time as requested
03 July 2025
As above
03 July 2025
The work carried out were done promptly and I had a good space to carry on with my work while the car was being worked on.
02 July 2025
Excellent service advisor, work carried out efficiently.
01 July 2025
Great service from all the staff, made to feel welcome and communicated very well
01 July 2025
Friendly staff and a pleasant environment
01 July 2025
There is no 9/10 level. One small point, the service took longer than estimated and I wasn't kept updated. Otherwise it was perfect.
30 June 2025
Everything was fine
28 June 2025
I asked for you to price up some work while it was there, you didn't, asked when I picked up the car and said you would be in contact, you haven't been. No call to say the car will be delayed, no call to say I can pick the car up.
27 June 2025
Communication through the day was poor in managing my expectations. Alex was very professional when I asked to see a manager
26 June 2025
See comments above.
25 June 2025
You still have my car as I struggle to arrange collection
25 June 2025
Ashley was extremely helpful
24 June 2025
Courteous and efficient
23 June 2025
Friendly and helpful
23 June 2025
I was kept informed of progress during the day, received video recording of the health assessment and quick confirmation that everything was in good order. Kept up to date about collection too.
23 June 2025
Excellent service. Very pleasant staff and transport to and from shopping mall was much appreciated
23 June 2025
Same as answer to question 1.
22 June 2025
Good customer service
22 June 2025
After repeated recalls for egr finally replaced it and hopefully now concluded this rather ridiculous process l. DL always courteous and solicitous (clearly very focused on upselling) but valuable visual check identified important issues to address.
22 June 2025
On time, did it quickly while I waited.
22 June 2025
Very professional, friendly and understanding ensuring they give you the best possible service.
22 June 2025
Warm friendly and communication was excellent
20 June 2025
No problems
20 June 2025
I experienced disingenuous service during my recent car health check and MOT. I was rushed into authorising a part so that my MOT does not fail and then I find out after that they had failed it even though I was advised it wouldn't after approving.
20 June 2025
The after MOT complimentary wash made the car dirtier and I had to spend my afternoon cleaning and polishing the car to undo the damage.
19 June 2025
Quick and efficient
18 June 2025
Everything was explained. Didn't need to question answers that I was given .
18 June 2025
Very good customer service
17 June 2025
Prompt, professional and courteous customer service.
17 June 2025
Lloyd was amazing. Extremely helpful, went above and beyond and accommodated me very well. Explained everything in detail and in an understandable manner. Cut costs where possible and showed me how to split cost of works. Made my experience brilliant
17 June 2025
All work carried out in a timely manner and actually managed to get the Wash & vac this time which was unusual
17 June 2025
Can't answer this section because of ongoing nature, so it's not a one star assessment at this moment in time. There have, however , been conflicting accounts as to the reasons I haven't had my car back from different personnel.
16 June 2025
Ok, unfortunately im now waiting for a part to come in to fix the initial problem
16 June 2025
Usual gd service
16 June 2025
Great experience
15 June 2025
Always a great service
15 June 2025
Again don't advertise you will do something then let the customer down
15 June 2025
Technical problem was solved without incident, and staff were courteous.
15 June 2025
See above
14 June 2025
The fault was not identified on the first visit so I needed to bring the car back. An issue (paint work damage) was fixed with no quibble and I was given a loan car whilst the work was being done.
13 June 2025
As above.
12 June 2025
Went very smoothly and well looked after
12 June 2025
Slight confusion at the start with ensuring I had access to a vehicle during repair period. Ultimately positively resolve in time.
12 June 2025
As above No other comments Why won't this section accept 4 stars?
11 June 2025
It took months to have car booked in, no courtesy car is ever available. The service itself was fine, the MOT we were upsold expensive tyres with misleading information and attempted to sell servicing not due for four months. Poor value service
11 June 2025
Great to deal with
11 June 2025
Still unknown the fault but they do best what can be done
10 June 2025
Reception was welcoming and courteous. The service advisor, (Claire Bird) was excellent, knowledgeable and gave sound advice.
10 June 2025
Top service. Most helpful. Did everything to help when situation changed and my car had to stay overnight and provided courtesy car.
10 June 2025
Good customer service
10 June 2025
Always on time
09 June 2025
Work was great, pricing, increase of almost 60% on the day really drastically impacted my experience and has caused me to have to change my budget for the next 2 months. Unfortunately I had no choice, but to proceed due to service being due.
08 June 2025
Done what was needed
08 June 2025
A very good service provided throughout
08 June 2025
Same as above
08 June 2025
They were not able to do all the work resulting in our needing to return.
08 June 2025
Everything done as expected
08 June 2025
Work carried out as planned with no surprises.
07 June 2025
The Service Team are always welcoming and go over and above for me.
07 June 2025
Lloyd did an excellent job looking after me, he's a credit to the business.
07 June 2025
Did what you said you do??
07 June 2025
The trainee I had was so professional and helpful. Coffee on arrival. Willing to sort the issues as needed.
07 June 2025
no complaints
04 June 2025
.
04 June 2025
Extremely satisfied, the new service team member Luke was excellent
04 June 2025
This one is for the recall on Brakes. Would have liked a call to let me know what was happening. Would have been good to have had a loan car. Warning message continued for next 3 journeys but has now disappeared.
04 June 2025
All went well
03 June 2025
The fault wasn't fixed first time. But appreciate it's complex.
03 June 2025
All very professional, helpful with efficient service
03 June 2025
As above
03 June 2025
Thank you Lloyd for arranging the driver to drive us back home.
03 June 2025
Brilliant Seamless experience Knowledgeable, polite and courteous staff at check in.
03 June 2025
Service and mot completed, able to wait in comfortable wait area.
02 June 2025
Very easy to arrange and excellent communication
02 June 2025
There is not enough space on this form to give you all the details - happy to speak to someone to advise in full - Dick Lovett are not sorting out my concerns. My phone number is 07973 753608 - Mr Mark Fennell. Feel free to call me
02 June 2025
Staff was nice, service was good, the fix was fast.
02 June 2025
Bert Baker was very helpful, knowledgeable and kept me updated on progress
02 June 2025
Wicked service
01 June 2025
Only interested in money not service!
01 June 2025
All made very easy and felt comfortable with process
01 June 2025
As above. Also the video sent and explained by the mechanic was very informative.
01 June 2025
Helpful informative and friendly staff.
01 June 2025
As above
01 June 2025
Really friendly and helpful service advisor and team as always
01 June 2025
Always great service from the service advisors- Lucy
01 June 2025
Waited longer than expected but not kept informed.
01 June 2025
No issues raised, helpful health report on car
30 May 2025
Good service
30 May 2025
As above, Ethan made it so pke, quick and easy.
20 August 2025
Harvey kept me fully updated Not Harvey's fault but was put out that I was charged £140 to reduce the excess insurance on the hire car I had for a week