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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
806 ratings and 381 comments received in the last 90 days.
09 November 2024
Kevin was excellent throughout the whole process
07 November 2024
dealing with Tracey Stevens is always easy and efficient as always
07 November 2024
James Mayger was exceptional at every stage of my purchase. He spent a huge amount of time with me to ensure that my new car would be perfect for me. I could not recommend him more highly.
01 November 2024
Very satisfied with my experience of buying a new car they made it very special
30 October 2024
Thank you Harvey!
30 October 2024
The sales team didnt just want to sell me a car - they wanted to sell me the right car. The right car wasn't available, but over about 4 days the right car was found and the deal was sealed. There wasn't a single compromise necessary on my part.
28 October 2024
Lovely friendly staff everyone is very helpful and clear explaining everything from finance information to how to work the car and all the extras! I will be back again !
25 October 2024
The sale process was easy and smooth, the advisor was very helpful and knowledgeable
23 October 2024
Same as above, only negative was the lack of fuel in the car. We felt like this would have made the experience perfect especially in the circumstances.
22 October 2024
Very happy with this, I was made to feel important and that my car was important. Honestly the unveiling really made me so happy, such a great way to open my experience with my M4 and started my ownership with a lifelong memory.
22 October 2024
There were a few issues but they were dealt with professionally and all resolved to my satisfaction.
20 October 2024
Service great; attentive & polite
19 October 2024
The Sales Executive Will Francis worked tirelessly to get my car exactly how i required it and nothing was too much trouble, the car was sorted for me to pick up on my birthday as a suprise, he is a absolute asset to Dick lovett and the BMW brand
16 October 2024
Easy relaxed experience
14 October 2024
Very satisfied, I am looking forward to driving it back up North and getting to know all the new features
13 October 2024
Great experience, everything explained to me .
13 October 2024
My sales person was extremely kind and helpful.
11 October 2024
Know my salesperson well after buying 4 cars from him.
09 October 2024
Kept informed of progress, was given good time to work out what was right for me and everyone was very approachable and I was made to feel I was the only person in the showroom
08 October 2024
Joe kept in contact with me and answered any follow up questions. Ollie was very helpful on my collection and went through everything I needed for using the car and apps
08 October 2024
Very professional and responsive to emails and questions
06 October 2024
Tracey took the time to explain all the car functions and i felt very confident an very happy with my model choice .
05 October 2024
Process went very smoothly and Ben kept us up-to-date with progress from factory to collection.
03 October 2024
The exchange of my car was dealt with quickly and efficiently. Really happy with the new car and the level of service received.
03 October 2024
Good customer service
03 October 2024
All went very smoothly. Kevin is always very helpful and good advice from Nik on finance options
02 October 2024
I thought James handled my purchase in a professional and personable manner. A lot to recommend him considering this was his first sale and much of what he had to deal with was new to him as well. Thanks James
01 October 2024
Very helpful lady lovely product
01 October 2024
Fantastic staff who kept me informed throuhout the process, they also delivered everything they said they would.
30 September 2024
We felt our needs were understood and the staff were attentive and helpful
29 September 2024
Process explained clearly and conducted efficiently
29 September 2024
Harvey kept us fully informed throughout the process and called several times with updates. Each time we met at the show room, he was always friendly and professional. He was a pleasure to deal with.
28 September 2024
The team did a great job.
28 September 2024
Angelo handled my purchase efficiently, and answeed all my qurries in a Knowledgable way
26 September 2024
I felt valued as a customer
26 September 2024
Very happy with the sale process and options to source vehicle to my specification. Was kept updated on progress from point of order to delivery.
22 September 2024
Excellent service from initially walking through the door to driving away in my new BMW, and all within 10 days. The business has a good vibe and buzz, and I felt able to trust the individuals and business overall. Oh and great coffee and biscuits
19 September 2024
Everyone is the sales team looked after me perfectly
19 September 2024
I was updated through out and my car came before expected!
17 September 2024
Give Charlotte Boge a pay rise. I had a bmw on order at another centre around the corner from my house. However, I was looking at a better specced x3 30e. It was out of my budget but Charlotte found a better car in a great colour at the perfect price
17 September 2024
I have bought cars from various dealerships and BMW have been the best experience so far
16 September 2024
Hassle free, sales advisor Angelo was excellent at listening to my needs and never forced or rushed a decision point, allowing me to make an informed and best outcome choice for me.
15 September 2024
Whole process was carried out seamlessly from start to finish
15 September 2024
Perfect
13 September 2024
Will, kept us updated, all the way through the process, of purchasing our new X2. We had no reason to worry or stress.
10 September 2024
It could t have been easier. I was kept informed along the way and was never over promised.
09 September 2024
Everything went as smooth as possible. Very impressive
05 September 2024
I really enjoyed my experience as it was made very special for me
04 September 2024
Initially over-promised and under-delivered regarding the timelines of delivery. It would have been quicker to have ordered the car myself online from the dealer that had it in stock. That said, the team at Dick Lovett are easy to deal with.
03 September 2024
Efficient and they kept me fully informed
03 September 2024
Was updated all the way through the process to when the car had arrived in the UK
02 September 2024
Ollie Jones was the sales executive who initially assisted me with choice of car. He was very knowledgeable, polite and pleasant and able to answer all my questions regarding the various options available leading to my M3 purchase.
29 August 2024
Ben was very helpful and kept me updated throughout. He worked around my timescale and I trusted him.
25 August 2024
Steve was incredibly helpful
20 August 2024
Good service nice people
13 November 2024
Kept well informed good
13 November 2024
For all the reasons above , but in addition rapid answering of telephone calls , knowledgeable staff and attractive showroom area . This is my sixth consecutive X5 from Dick Lovett and I will be ordering number seven in the new year .
13 November 2024
Attentive, though difficult initially to secure an early appointment.
13 November 2024
Helpful technician solved problem quickly
13 November 2024
Outstanding service received throughout the whole process, Lucy Hawkins is a credit to BMW Bristol. Flawless service given by her as always.
13 November 2024
Always looked after. The only slight gripe I have is the lack of availability on courtesy cars. I had to drive away in a car with illegal tyres or be stranded in Bristol. I do think you should have a couple of cars for emergencies like that.
12 November 2024
Very satisfied.
12 November 2024
Car was not washed afterwards , didn't find dash light fault . But Newport south wales did . I'll be going Newport from now on , not Bristol
12 November 2024
Being given regular detailed updates
12 November 2024
Satisfied with the service DL give me and as a loyal customer, I feel confident that if I needed assistance from them they'd be there to help me
12 November 2024
Great customer service.
11 November 2024
work was not even carried out, rude staff.
11 November 2024
Friendly service and a good choice of drinks whilst I waited.
11 November 2024
Service was excellent, communication could be improved.
11 November 2024
I'm very unhappy with the service at Dick Lovett BMW. My car has issues like headlight fogging and a faulty steering wheel. Despite multiple visits and a month of waiting, these issues still haven't been fixed.
11 November 2024
Entire process was seamless and efficient. Lucy was excellent.
10 November 2024
Work required completed in time given during booking as I was waiting
10 November 2024
Because the issue was dealt with quickly. It would though have been helpful if the 2 recent BMW recall issues were done simultaneously.
09 November 2024
1.I can't see a record of the safety recall having been completed. 2.Other dealerships I've used have always cleaned the exterior of the car when I've gone in for a service- I notice you don't do that. Is it something you would consider?
09 November 2024
Excellent. Service agent was Lucy - excellent customer care. Also had an i4 on loan which we are interested in
09 November 2024
Very fast and good service
08 November 2024
Staff completed all that was needed to be done quickly and efficiently,
08 November 2024
Staff talked through each step of the process
08 November 2024
Done promptly and not too expensive .. no shocks this time !
08 November 2024
Well organised etc. - it was a while you wait MOT - which took 2 1/2 hours - it would be helpful to know the typical time for while you wait servicing. I appreciate the car cannot be dealt with instantly but an indication when booking would be useful
07 November 2024
Relaxed but positive and helpful atmosphere
07 November 2024
Very friendly staff and welcoming, Lucy looked after me and kept me updated with how service was going and when I could collect car. They even made sure I had a courtesy car big enough for me as I'm very tall.
07 November 2024
Lucy was so brilliant and efficient and personable The courtesy car was excellent
06 November 2024
Insufficient communication on the repair and timing. Had to chase on multiple occasions. Oil or greasy marks left on car on collection.
06 November 2024
Excellent service from all members of the service team particularly the service adviser who was knowledgeable and explained the service and pricing including future expenditure on my vehicle.
06 November 2024
It was completed within the time I Expected and an affordable cost for me
06 November 2024
Faultless Experience, staff always welcoming. Site is spotlessly clean and I was made sure that my needs were catered for including a lift to The Mall as I had a 3 hour waiting apt
05 November 2024
Car not hoovered or washed. Understand service was not available but no complimentary ticket as confirmed when checked in using self service machine.
05 November 2024
Speedy and efficient
05 November 2024
The support at dick Lovett has been good. Ryan did a great job in taking care of my car.
05 November 2024
For the time I have been dealing with Dick Lovett I have never had a reason for complaint.
04 November 2024
They kept me topped up with coffee and biscuits
04 November 2024
Does what it says on the tin! Car was serviced promptly and effectively. Customer service couldn't be faulted either
04 November 2024
Recall stated potentially fatal / serious injury in it, something I've never seen in a notice before. Obviously very concerning. Original date given to book the car in was a month ahead, not acceptable. Eventually it was done a week later
04 November 2024
A BMW assist recovery to dealship, service team were helpful but didnt keep me informed as to progress, sat in the dealship for nearly 7 hours without anyone checking in or seeing if they could do anything.
04 November 2024
Lucy was great at handling everything.
03 November 2024
Very satisfied, polite and efficient staff, very well looked after.
03 November 2024
No reason
03 November 2024
Staff was welcoming without being too friendly. The whole flow of our visit went smoothly. It was also nice to being offered option of a ride to and from the Mall.
01 November 2024
Efficient, courteous and polite staff.
31 October 2024
Good quality service from Lucy Hawkins, reception staff and technicians. Also the prices appear to have reduced.
31 October 2024
Great service thank you
31 October 2024
Slightly disappointed as you usually wash and valet the car but this time no.
31 October 2024
Very efficient service and so a pleasant experience.
31 October 2024
Out of hours facility to take my car
31 October 2024
Had a problem with my i4. Resolved very quickly and I wasn't off the road as a courtesy car was provided and the job was completed under warranty. Bonus.
30 October 2024
I find the staff very friendly and professional
30 October 2024
Easy to book, cheaper than expected and Lucy was lovely
29 October 2024
Clare was brilliant
29 October 2024
One of the asks from me was to update the map in the car. I was told that BMW has not released a new map... but my map version is from july 2020, that's 4 years!!! REALLY???
29 October 2024
Excellent and friendly staff
29 October 2024
Mostly good but I asked for a valuation that wasn't done
29 October 2024
All as expected and added value of dropping us up to Cribbs - thankyou. Edge taken off score because you quoted £185 ea for tyres I can get for <£125 - borderline profiteering
29 October 2024
I am truly satisfied with customer service.
29 October 2024
Quick service issue solved
29 October 2024
Lucy in the service department is an asset to the company and efficiently organised some warranty work on my car - friendly and incredibly helpful. The lead technician also popped out to check a function was operating properly and put my mind at rest
28 October 2024
Lucy was a very able and informative person
28 October 2024
Hallam? The guy who looked after me was great, quick, efficient and nice attitude
28 October 2024
As above a very good service.
27 October 2024
The valet service was closed on the day I came for refurb (I had a call to warn me of this before I visited to be fair), but everything was really good.
26 October 2024
Good feedback on vehicle condition, transparent pricing open and honest. Not pressured at all.
26 October 2024
Very polite and helpful staff.
25 October 2024
On the day very good, follow up has been poor.
25 October 2024
Dirty marks on roof lining after new blind fitted
24 October 2024
Good communications. Work done as requested including additional unexpected items required for MoT.
24 October 2024
Good customer service and great coffee whilst I waited for my care to be serviced.
24 October 2024
On the day that I brought my car in to be serviced. I was driven up to the Mall at Cribbs Bristol and picked up by Dick Lovett Bristol. All work done and coolant administered was free of charge. Excellent service and first class treatment.
24 October 2024
Lucy was very efficient and friendly
23 October 2024
The dealership provided an impressively professional service with good feedback through the entire process via the service team.
23 October 2024
Went in for a recall on my cars drivers airbag, was done but then the mechanic or whoever; wanted me to pay £171 just to see if i had an oil leak(that didnt include repair) which i didn't it was just a bit of oil that had spilled onto my engine.
23 October 2024
Lucy Hawkins provided exactly the customer service that I am looking for. A pro-active approach, very good level of communication and efficient .
23 October 2024
Process and service was good. Loan car was good to have access to. Disappointed that despite closing at 6, the loan car had to be returned by 5. This limitation is impractical for many.
23 October 2024
Very happy
23 October 2024
Excellent service once again
23 October 2024
Efficient and friendly service.
23 October 2024
Very good service
22 October 2024
Easy to book and kept to timings.
22 October 2024
Polite and professional. Enormously appreciated the lift to the shops during the wait.
22 October 2024
I always find the staff, courteous and professional
21 October 2024
Again great service.
21 October 2024
I would have preferred collection and delivery service which used to be available.
21 October 2024
Collection arranged and appreciated. Valet service not available
19 October 2024
See above
19 October 2024
Very polite service. Phone calls returned promptly over availability of new tyres. Completely satisfied.
19 October 2024
Efficient and helpful
18 October 2024
This was a free health check and to address a safety recall. The safety recall could not be done as BMW have experienced problems with the solution so it been put on hold
18 October 2024
Tried to charge me / but have emac service plan I had told you that on this schedule the mot was due in October 2024 not 2022. Even when sales advisor went to check this agreement she was told I had already had the mot done!! Car not 3 yrs old yet
17 October 2024
As covered in the above detail, an extra bonus was the cover of my wheel bearing cost of materials which was an excellent addition to my experience.
17 October 2024
Courteous, efficient, professional
16 October 2024
All in all really happy with the service i received
16 October 2024
Hallam Hawker (Service advisor) was really brilliant, understanding and supportive. He helped me to sort out the issues so quickly. Appreciate his advice and attitude.
16 October 2024
All good, communication before and on the day. The only slight negative is the length of time to get a service booked in, at least 3 or 4 weeks ahead.
15 October 2024
Everything went to plan and was handled well.
15 October 2024
Excellent communication and progress updates from Lucy Hawkins. She made me feel like a valued customer and would encourage me to use Dick Lovett again, as I had a very poor service experience at Cotswold BMW Cheltenham in September, with my IX3.
15 October 2024
Excellent staff. Costs are high, which does make me consider my future with Dick Lovett. Plus the distance I travel is an issue.
15 October 2024
Very polite staff
15 October 2024
Customer service, excellent. Prices slightly higher than the market but the customer service quality can explain that.
14 October 2024
The whole process of booking in, delivering my vehicle and te communication throughout was excellent.
14 October 2024
Generally good but I'd booked an express service with elapsed time nearer 3.5 hours
14 October 2024
Very pleased indeed from start to finish
14 October 2024
The mechanic forgot to turn off the service light so despite having the service the car beeps everyone I start the. At
13 October 2024
GOP class service
13 October 2024
As explained in the other survey I completed, everything was perfect bar not getting my car washed as the car wash facility was not working that day.
13 October 2024
Great, friendly services from everyone in the team..thanks Lucy
13 October 2024
Helpful.
13 October 2024
1 item was a recall and we got a £100 voucher for doing it and we were able to use that to offset the cost of brakes and MoT
12 October 2024
Efficient helpful, kept informed of progress and even provided a loan vehicle
12 October 2024
Georgia was very helpful
12 October 2024
Very efficient
12 October 2024
As above
12 October 2024
Mot and minor repair all completed in a reasonable time to a high standard
12 October 2024
We dropped the car 24 hrs early and told the team that we needed to collect at 2:30pm. We had to wait 2 hrs and the car was not washed.
11 October 2024
Informative and straightforward
10 October 2024
No issues this time and how it should be.
10 October 2024
i wanted my replacement tyres to be all season and not summer replacements but they are not available for my ix and i don't know why
10 October 2024
Our only issue was that we had to wait for the MOT certificate at the end
10 October 2024
Great service. Polite and friendly staff.
10 October 2024
I can only assume Dick Lovett completed the recall work, but I'm not 100% certain they would've done based on the last visit to this dealer. Would never return again.
09 October 2024
Completely satisfied. This is due to Lucy who showed a great duty of care which i really appreciated.
09 October 2024
Not satisfied as a relatively simple job outlined when the car was recovered took almost 3 weeks to complete
08 October 2024
Every time do the service after the car washing not really clean up.
08 October 2024
Work was undertaken in quick time and information throughout was provided.
08 October 2024
Grwat cuatomer service I work in Bridgwater don't would be much more convenient for me to take my car to vertu bmw However the service at dick Lovett is leagues above vertu So I go out my way to take my car there
08 October 2024
Informative and helpful
08 October 2024
Im higly satisfied with this servise
08 October 2024
As above
08 October 2024
Compared to my last experience a complete contrast. Customer focused and notified regularly on the status.
08 October 2024
Wonderful service, staff, waiting area and updates.
08 October 2024
All concerns addressed.
07 October 2024
Didn't do the service
07 October 2024
The customer service is absolutely outstanding. I was spoken to politely and with courtesy.. something which is rare nowadays. I was sent a personalised video showing me all the work that had been completed on my car. I am proud to be a customer of D
07 October 2024
Good contract person
07 October 2024
Usually, I have a good experience here, unfortunately this time t was not very good due to the lack of updates and inconsistencies with updates. Very disappointed that i had to make the phone calls and physical visits to the dealership this time
07 October 2024
I like being contacted with reminders; the booking service is simple and efficient; everything is transparent; videos are helpful for undertanding.
06 October 2024
Service advisor extremely helpful
06 October 2024
Friendly, knowledgable staff
06 October 2024
The team at Dick Lovett Bristol are amazing - nothing is ever too much trouble. Car was quickly booked in and returned - and the complimentary wash and vac is always to a very high standard.
06 October 2024
Quick and efficient
06 October 2024
Everyone was super friendly and very knowledgeable - just took 30-45 minutes longer than I had expected that's all. Otherwise wouldve given all the stars
05 October 2024
Lucy in particular was very helpful and informative as the progress of my repair. She was extremely helpful in arranging a loan car for me and keeping me updated. one of your technicians also kindly came for a test drive listen to the issue I had.
05 October 2024
The service of the car works well for me. A hire car is provided and you can book months in advanced.
05 October 2024
Good quality oil change.
05 October 2024
Fantastic service
05 October 2024
Harry was very helpful, what an amazing service advisor
04 October 2024
Clockwork from start to finish
03 October 2024
This is for servicing alone not sales
03 October 2024
Although my appointment was due to a vehicle recall, I received a complimentary car wash, free replacement wiper blades and screen wash.
03 October 2024
Did a great job of cleaning my car
03 October 2024
I experienced no issues with recent visit, there were no hiccups and everything went smoothly.
03 October 2024
Never any problems
02 October 2024
I had to make 3 trips to get a safety recall completed
02 October 2024
The person I dealt with was very nice. He fixed a problem with my profile when you entered the car. And when I picked up my car it was raining very hard so he walked me out with an umbrella.
02 October 2024
Friendly, welcoming staff and efficient, reliable service.
02 October 2024
all work carried out on the same day and very fast, as we didn`t want a 2nd journey .
02 October 2024
A great service experience from start to finish. The service advisor Claire Beynon was very assertive and kept me informed throughout the day.
02 October 2024
See above.
02 October 2024
My car has been in the garage for the past 7 days and I'm having to contact the dealership for updates. I still have no idea when my car will be ready to collect.
01 October 2024
Service at Dick Lovett BMW has always very efficient, helpful and courteous
01 October 2024
First class service
01 October 2024
Efficient and effective service
01 October 2024
The service dept were very helpful and kept us informed on the progress of our car
01 October 2024
Tracy Stevens looked after me very well kept me informed on everything, and when my car wasn't ready to pick up BMW arranged a loan car for me fantastic service
01 October 2024
It took an hour longer than I was informed on arrival but generally happy.
01 October 2024
Dick Lovett had the technical expertise to resolve the problem.
01 October 2024
Excellent service with friendly advisor
01 October 2024
Flawless overall
01 October 2024
All work done as promised.
01 October 2024
Great experience service was very smooth and all work completed in the day
30 September 2024
M O T completed on time
30 September 2024
Very satisfied kept us informed about what was going on
30 September 2024
MOT and recall work carried out to time as advised.
30 September 2024
Persistent problem still not resolved. For various reasons, this was 4th visit over 2 year period yet car still had to come back in
30 September 2024
I think I was given a good service there could of been some things I mentioned could have been done better but it's fine.
30 September 2024
Good arrangement and staff
30 September 2024
Dealt with my breakdown well and kept me informed of progress
30 September 2024
At last you can drop your keys off at reception.
30 September 2024
Good job and leaving the vehicle cleaner then it has ever been.
30 September 2024
I was handed my keys back when I went to collect my car. No apology that they did nothing with it and no attempt made by staff to try and book my car car in again
29 September 2024
All the things were perfect including the service and repair, just a chewing gum left on my carpet...
29 September 2024
Was very pleased ,there were a few unexpected issues along the way, but the staff accommodated to my needs.
29 September 2024
Very satisfied. If the staff say they will ring you about something or issues your not waiting hours or days like some other garages.very
28 September 2024
Extremely satisfied , thank your team they went above and beyond.
28 September 2024
The cost and the time waiting for a service
28 September 2024
Very happy with service experience. Prefer to save 5 stars for something exceptional
27 September 2024
To be it's what to be expected
26 September 2024
Did the job quickly
26 September 2024
Comfortable waiting area and access to team
25 September 2024
Juat easy
25 September 2024
I feel from when I walked into the dealership, the staff where knowledgeable, attentive, and genuinely interested in helping me.
25 September 2024
Exceptional service as always
25 September 2024
Great communication and thorough service
25 September 2024
Very happy with communication and friendliness of staff. Melissa Atkins and Claire Beynon are so helpful and kept me fully updated with the car while in with you. Thank you!
25 September 2024
Car was ready on time, didnt have to wait to long for appointment. Fully updated while car was there and when it was ready.
24 September 2024
great customer service from Will Francis.
24 September 2024
Very satisfied with my recent experience at Bristol BMW. Claire B was absolutely fantastic from the start to the end when my car was being serviced. Claire went above and beyond to ensure I received my car back on the same day.
24 September 2024
Lucy from Service team was polite and helpful at all times. I felt looked after & felt that my car was in good hands as the mechanics seemed knowledgable. They have fixed my steering wheel which is great.
23 September 2024
The young lady that dealt with me was very polite, friendly and helpful. Nothing was to much trouble for her.
23 September 2024
Efficient, thorough and good customer care.
23 September 2024
it was seamless from arrival lots of updates and then collection
23 September 2024
Staff so very helpful and friendly
23 September 2024
Again, Hallam looked after the whole process very well. He kept me informed and worked with his management to resolve the issue timely.
23 September 2024
Car had a recall and was fixed promptly and I had a service done whilst my car was with them. It was a late add on that they had no problem fitting in a the car runs beautifully.
23 September 2024
Very quick and kept me updated with the process
23 September 2024
Service completed satisfactorily and on time.
23 September 2024
Excellent unpressured service
22 September 2024
Excellent service and advise.
22 September 2024
Good
22 September 2024
Reminder sent to me updating on service requirements and progress.
22 September 2024
See above
22 September 2024
It was for a recall so it was a little inconvenient trying to get there and having to take time off work
22 September 2024
Excellent communication from Service Advisor at every step.
21 September 2024
all staff excellent especially Paul your driver, however the front window and drivers side windows left dirty.
21 September 2024
Ryan and his service team were fantastic making you feel really special and communicating with me every step of the way. They really couldn't do enough for me on the day and it was a great experience.
21 September 2024
Polite, friendly and professional customer service. Claire B at BMW Bristol went above and beyond on the day my car went in for an investigation.
21 September 2024
Everything was well organised
20 September 2024
It all went very smoothly.
20 September 2024
The is still a message warning appearing on iDrive, although I thought this would have been fixed?
20 September 2024
Great service but expensive
19 September 2024
Excellent service
19 September 2024
Excellent customer service, communications and work carried out
19 September 2024
Melissa was friendly , professional and with great knowledge
18 September 2024
Great as ever. Thank you to Jerry Foxen for a great video
18 September 2024
Member of the team were helpful
18 September 2024
We had trouble booking in - and could t understand the video explanation (spoke too fast)
18 September 2024
It's all via self check in and can be very in personal
18 September 2024
Had an issue with my vehicle requiring roadside recovery following departure from Dick Lovett after having a coolant flush carries out. BMW rectified the fault quickly and offered to reimburse recovery costs out of courtesy.
18 September 2024
Claire Beynon was very helpful with everything on the day, obviously I have done very few miles since so I cannot comment on the repair as yet.
17 September 2024
Although I was there for most of the day while the car was sorted out. Went to Cribbs whilst waiting. No complaints at all with the experience.
17 September 2024
Claire was very good in keeping in touch about progress. It was a pleasant surprise to be given a discount on the service price to acknowledge the ERG recall. The car was washed and vacuumed after Claire noticed that it had not been done.
17 September 2024
Polite and informative
17 September 2024
All good but quite expensive
17 September 2024
Quick turnaround and nice surroundings to wait in. Looked after well by Hallam Hawker.
17 September 2024
Overall happy but on my 2 visits to Dick lovett neither time was my car washed after repair which I thought it would be and even asked after my first visit if it could be done when I came back
17 September 2024
Ellie! Not only all of the above, but she explained that I needed to get away as early as possible to the service team, and they ensured that the job was finished earlier than I was expecting.
17 September 2024
Great service from all especially Lucy.
16 September 2024
Clear steps and timely updates
16 September 2024
Good communication and quality work and parts.
16 September 2024
The problem with my car was diagnosed and a plan put in place to resolve it. Obviously any problem with a car is an annoyance but DL have assured me that it can be fixed in one day and provide me with a complementary valet.
16 September 2024
Fantastic service throughout the process.
15 September 2024
On my last visit to the BMW service, my car was selected for a complimentary car wash, but it was returned to me without being washed, which was quite surprising.
15 September 2024
Mr Hawker, kindly sourced me a room for an urgent teams call
15 September 2024
Very satisfied
15 September 2024
Clare was very professional and explained everything in detail and she did remember about a minor issue the previous time and rectified it. She was prompt and set the right expectation.
15 September 2024
Efficient, good communication. Kept updated. Overall very good service.
15 September 2024
Ryan kept me informed of progress with the car - great after sales service
15 September 2024
Great service from Jacob and the service Technician.
15 September 2024
Excelled - from the video safety check to keeping in contact and completing work on schedule.
15 September 2024
Disappointed to find air conditioning service was recommended as 'urgent' (with no symptoms) but not included in the new-car maintenance package.
15 September 2024
pleasant, friendly and accommodating. I was also impressed how well your team handled me having to move my MOT booking date at the last minute, they were very kind and raised no complaints at all.
15 September 2024
Very
15 September 2024
Reliable, professional attitude, informative and friendly staff
15 September 2024
All work carried out as requested. Value for money.
14 September 2024
Everyone I had contact with were all helpful
14 September 2024
Overall service was good but took longer than anticipated
14 September 2024
Kept informed all the way
12 September 2024
Completely satisfied
12 September 2024
Needs were met.
12 September 2024
Easy to deal with
12 September 2024
Friendly and knowledgeable staff
12 September 2024
Polite and professional but why three different people contacting me prior to arrival. Also always get tyre pressure issues (and a screw in the tyre) when we bring the car in & engine light randomly coming on not resolved. Lucy & Sophie excellent
12 September 2024
I was well looked after and kept updated.
11 September 2024
Easy and stress free
11 September 2024
Melissa was great kept us informed. Gave options when things didn't quite go to plan. Very good service
10 September 2024
Service was great, Ryan E dealt with me and was very friendly and professional.
09 September 2024
Completely satisfied with the service and timely repair of my vehicle.
09 September 2024
All works completed
09 September 2024
Quoted needed manual drive each time waited 6 weeks for a engineer appointment and then let down on arrival as no courtesy car Unacceptable service
09 September 2024
The MOT of my BMW was completed in a reasonable time.
09 September 2024
I was made aware off all cost before any works were carried out.
09 September 2024
I was completely happy with my service at bmw
09 September 2024
Car was serviced in a timely manner and cleaned inside and out which is always a nice touch.
09 September 2024
Kept me informed and answered my questions by email promptly
08 September 2024
I cannot fault the staff or facilities and assessments are honest with no sales pitch
08 September 2024
The individual I dealt with was friendly and professional. She provided all the information I needed and explained everything I needed to know. The representative also keep me updated at every stage of the service.
07 September 2024
Great service
07 September 2024
Easy booking, courtesy call, place to do some work and get excellent refreshments and all very pleasant.
07 September 2024
All very helpful
04 September 2024
Kept me fully informed and totally reliable
04 September 2024
Mellissa was very nice and polite. Talked me through the bill which was better than I was expecting.
04 September 2024
Great service by the service department
03 September 2024
Mellissa and Georgia are a credit to the business.They are polite and informative and a pleasure to deal with
03 September 2024
The service advisor, Ryan Etherington, went above and beyond to deliver a first class customer experience. The work was carried out in full and on time.
03 September 2024
the service and MOT were done while i waited and i was kept informed of the progress and it was finished at the time iwas told it would be
03 September 2024
Very good
03 September 2024
All was perfect as expected from a great team. Thank you.
03 September 2024
Being kept informed throughout the process of resolving the problem.
03 September 2024
As above
02 September 2024
Jacob was really helpful. Reception team also did a fantastic job. Thanks all.
02 September 2024
Good service from lucy
02 September 2024
Lauren on Reception was very welcoming and quick to look after me. Ryan was also very quick to reply, attentive and did what he said we would do and the car was ready earlier than expected! Both a real credit to the dealership.
01 September 2024
Lucy Hawkins was fantastic, super friendly and kept me informed of everything. The service was done quickly. I cannot find fault.
01 September 2024
Very happy from start to finish the car was repaired and washed for me , Ryan E the young man taking care of things for me getting me booked in and keeping me up to date at all times very professionally.
31 August 2024
Very prompt and was very pleased
30 August 2024
My wife brought the car into the center and waited yet the team were still calling me to discuss the outcome of the service better internal communication is needed
30 August 2024
Can't fault them always five star service
30 August 2024
Very satisfied with recall of my cars service.
30 August 2024
Well deserved
29 August 2024
Great service from everyone there
29 August 2024
All work carried out efficiently
28 August 2024
Excellent service and went over and above to ensure experience was good
28 August 2024
Superb service.
28 August 2024
Service was done quickly at a good price
28 August 2024
Very satisfied with the excellent service provided on short notice
27 August 2024
Because it was excellent
27 August 2024
Ryan Etherington provided great customer service.
26 August 2024
A little hiccup but was quickly rectified by Melissa and Sam
26 August 2024
Friendly staff
26 August 2024
Exceptional service. Friendly. Fast and efficient. Dan and his team are great.
26 August 2024
The work was completed quickly and to a high standard. Communication throughout the process was great.
26 August 2024
My feedback is for a very short interface which I had with your staff on the day and based on this experience I cannot say that I was 100% satisfied with the customer service that I have received this time.
25 August 2024
Hallam was great
25 August 2024
Melissa was incredible, so helpful and honest about how the cars condition really was.
24 August 2024
Lucy Wilde made everything easy and removed any challenges.
24 August 2024
Always looked after very well by all the team
24 August 2024
Customer service always great and like the honestly about cost etc
22 August 2024
Provided a good loan car and explained what was being done.
22 August 2024
As above. Pleasant visit
21 August 2024
Service always fantastic. Kept informed throughout the day. Great loan car. Lucy was so kind, down to earth and a joy to be around.
20 August 2024
As above. Huge thank you to the staff who were fantastic with me and my children. Honestly the best experience I've had at BMW.
20 August 2024
Everything was quick and easy
13 November 2024
Tracey gave us all the information we needed to chose an appropriate car